Frequently Asked Questions (FAQ)
Quick answers to common questions about orders, payments, shipping, and returns.
Frequently Asked Questions
Find quick answers to common questions about shopping, payments, shipping, and merchant partnerships on Solozora.
How do I place an order on Solozora?
Browse our catalog, select your preferred product variant (size, color, quantity), click Buy Now or Add to Cart, and proceed to checkout. Enter your shipping address and choose Cash on Delivery or digital payment.
Are all products on Solozora 100% authentic?
Yes. We strictly partner with verified manufacturers, authorized brand importers, and registered vendors. Every item is backed by our 100% Authenticity Guarantee.
What payment methods do you accept?
We accept Cash on Delivery (COD), bKash, Nagad, Rocket, Visa, and MasterCard.
How long will it take to receive my order?
Orders inside Dhaka are delivered within 24 to 48 hours. Orders to all other districts across Bangladesh are delivered within 48 to 72 hours.
How can I become a Vendor or Affiliate?
Visit our Sell as a Vendor or Affiliate Program pages to register and start selling or earning referral commissions.
Need further assistance or have questions?
Our dedicated customer care team is available daily from 9:00 AM to 10:00 PM to help you.