Return & Refund Policy
7-Day Easy Return & Refund Guarantee
Hassle-free replacement and instant refunds if you are not 100% satisfied with your order.
7-Day Easy Return Guarantee
If your received item is damaged, defective, incorrect size, or does not match the product description, you can request a replacement or full refund within 7 days of delivery.
1. Return Eligibility Conditions
- The item must be unworn, unwashed, and in original condition with all brand tags intact.
- The item must be in its original packaging with bundled accessories and warranty cards.
- Return request must be initiated within 7 calendar days from the delivery date.
2. How to Request a Return
- Log into your Solozora account and navigate to My Orders.
- Click Request Return on the delivered order, choose your return reason, and attach photos showing the issue.
- Our courier partner will collect the parcel from your address within 48 hours.
3. Refund Processing Timelines
| Refund Method | Processing Timeline | Conditions |
|---|---|---|
| bKash / Nagad / Rocket | Within 24 Hours | Processed immediately after quality inspection |
| Bank Transfer / Card Refund | 3 to 5 Business Days | Depending on your issuing bank |
| Solozora Store Credit | Instant | Available immediately on your checkout wallet |
Need further assistance or have questions?
Our dedicated customer care team is available daily from 9:00 AM to 10:00 PM to help you.