Privacy & Data Protection Policy

Privacy & Data Protection Overview

At Solozora, we respect your privacy and are committed to safeguarding your personal data. This policy explains what information we collect when you visit our website, place orders, or create an account, and how we protect that information.

1. Information We Collect

We collect only the information necessary to fulfill your orders and deliver exceptional customer service:

• Personal Contact Information: Your full name, delivery address, phone number, and email address.
• Order & Billing Records: Items ordered, payment method chosen, and invoice numbers.
• Technical Telemetry: IP address, device type, and security cookies used strictly for fraud prevention.

2. Payment Security & Encryption

Solozora never stores your credit card numbers, CVV codes, debit PINs, or bKash wallet secrets on our servers. All digital payments are processed through PCI-DSS Level 1 certified payment gateways (bKash Checkout, Nagad, SSLCommerz). All data in transit is encrypted using industry-standard 256-bit TLS/SSL encryption.

3. How We Use Your Information

1. Dispatching and delivering your parcels with verified courier partners.
2. Sending real-time SMS delivery tracking alerts and electronic receipts.
3. Providing prompt customer care through phone and WhatsApp support.
4. Preventing fraudulent checkout attempts and account takeovers.

4. Your Rights & Data Deletion

You have the right to review, modify, or request permanent deletion of your account and saved address records at any time. To submit a data deletion request, contact our privacy officer at privacy@solozora.com.